Start or Stop Water and Wastewater Service
East Valley Water District (EVWD) provides water service to approximately 108,000 customers in the City of Highland and portions of both the City and County of San Bernardino.
Start Service Application
What's needed?
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Driver's License or valid identification
Copies of the responsible party's driver's license or identification card must be provided. -
Proof of Ownership
Include proof of ownership (Copy of Closing/Settlement Statement or Grant Deed.) -
Service Deposit
A $150 deposit per dwelling unit and a $35 initiation fee will be included on the first bill.
Related FAQS
The option to waive or reduce service deposit must be received at the time of sign up.
Automatic Payment
Applicants have the option to apply for Automatic Payment. Applications must have auto-pay for 18 months to qualify for a Waived/Reduced Deposit. In the event that the Bank Account is closed, the customer must update the District with the new account information or the deposit will be required. If the customer has three returned Auto-pays; the Auto-Pay will be removed and a deposit will be required.
- Single Family Residents - May sign up to have Deposit Waived
- Commercial/Multi-Family - May sign up to have a Reduced Deposit of 50 % of required amount
Credit Check
Single-family residents with one dwelling unit have the option to apply for a Credit Check and upon the approval of a satisfactory credit score, the Deposit will be waived.
If the water service is currently on, we may schedule the transfer of service on the next available service date. Although we strive to establish your service as quickly as possible, service connections may take up to 2 business days for completion.
To activate services, the property owner must contact Customer Service on behalf of the tenant(s).
East Valley Water District provides water service to approximately 108,000 customers in the City of Highland and portions of both the City and County of San Bernardino.
To find out if you are part of the EVWD community, view our District map here.
Stop Service
What to include
- Account Number
- Service Address
- Date you would like to cancel service
- Driver's License or valid identification
- Phone Number
- Forwarding Address
How to submit a request
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Email Customer Service
Email the above information to customerservice@eastvalleywater.gov. -
Call or Fax Customer Service
Call (909) 889-9501 or fax the above information to (909) 888-6741.
Helpful Resources
Learn about the rated billing structure designed to consider the water needs of each customer.
Learn About Water RatesJoin one of our free community conservation workshops to learn how to save water.
View WorkshopsLearn about indoor and outdoor rebates that focus on water conservation techniques.
View Rebate ProgramsLearn how you can pay online, by mail, or at the district office with credit card and cash options.
View Payment Options