Water Service Policy

Standard Billing Cycle

Generally, customers have a grace period of twenty-two (22) days from when their bill is created, to submit a payment before the account is considered Past Due. It is shown as the Bill Date on the printed copy.

For example, a Bill Date of January 1 would have a Payment Due Date of January 22.

The District understands residents have unique circumstances and unexpected life events happen. We encourage customers to contact us before their bill due date to request an alternative payment option or an extension. The District provides customers with a maximum of 3 extensions per calendar year. 

In the sections below you’ll find information on the District’s process for notifying past due accounts and disconnection of service for none payment. To view the District’s Discontinuation of Residential Water Service Policy in your preferred language, click on any of the options below. 

For questions about the District’s policy or the information provided, please contact Customer Service at (909) 889-9501.

Past Due Accounts

Prior to service interruption, the District attempts to notify customers of a past due balance through various mail notices and phone calls, including:

• Past Due Notice at least twenty-five (25) days from the Bill Due Date*.
• Intent to Disconnect Service (Final Notice) at least ten (10) days before the disconnection of service.
• Courtesy phone call at least 10 days before the disconnection of service.
• Courtesy phone call approximately 24-48 hours before the disconnection of service.

*Customers may request special payment arrangements or an extension upon receiving a Past Due Notification. Payment arrangements and extensions cannot be granted after the delivery of an Intent to Disconnect Service Notice.

Discontinuation of Service

The District may discontinue water service if a bill is past due for at least sixty (60) days. Upon the interruption of service, a notification will be placed on the property with information on the steps needed to reconnect service. Prior to reconnection, all outstanding balances and a disconnection/reconnection fee are due. 

View information on the District’s schedule of rates and charges, including service disconnection/reconnection fees. 

The District’s Discontinuation of Residential Water Service Policy is available in multiple languages below:

• Discontinuation of Residential Water Service Policy (English)
• Discontinuation of Residential Water Service Policy (Spanish)
• Discontinuation of Residential Water Service Policy (Korean)
• Discontinuation of Residential Water Service Policy (Vietnamese)
• Discontinuation of Residential Water Service Policy (Chinese)
• Discontinuation of Residential Water Service Policy (Tagalog)